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I'm using the MS Word 2007 Doc from Template in that smart service, but when the document is uploaded, it still replaces a few value tags even though the replacement values are already present.
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Check this it might help youhttps://community.appian.com/support/w/kb/1258/kb-1819-word-doc-from-template-smart-service-fails-to-replace-placeholders
yeah, i was figuring it might be this too, but was waiting to mention it until OP could hopefully provide some clarification, since if it's a different issue, this might contribute addiitonal confusion. also: i can't believe they haven't fixed this yet. i was dealing with this issue literally 12 years ago.