We are using the Receive File Over FTP plug in to grab a .txt file. We configure

colleeny

Certified Associate Developer

over 10 years ago

We are using the Receive File Over FTP plug in to grab a .txt file. We configured the username and password in the third party credentials and tried running the process and did not receive any errors and did not get the file as well. What steps do we need to take to receive error codes when running the proccess?

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0 Sathya Srinivasan
Appian Employee
over 10 years ago

Have you tried enabling debug on the plugins ( debug is added to Appian_log4j.properties under resources directory) and checked the log for details?

Also, have you checked that the ftp is able to establish a connection and fetch information from the server. You can install a simple ftp client such as FileZilla or something similar to make sure there are no connection restrictions in place between the two.
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0 Sathya Srinivasan
Appian Employee
over 10 years ago

Have you tried enabling debug on the plugins ( debug is added to Appian_log4j.properties under resources directory) and checked the log for details?

Also, have you checked that the ftp is able to establish a connection and fetch information from the server. You can install a simple ftp client such as FileZilla or something similar to make sure there are no connection restrictions in place between the two.
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