Hi All, I am creating a plugin to get all portal alerts for a process based on p

Chitra Sharma over 8 years ago

Hi All, I am creating a plugin to get all portal alerts for a process based on process ID. It is returning expected result while testing with test process model. However when integrate with some running application, it does not retrieve alert details.

Appreciate any suggestions. Thanks in advance!

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0 Tom Ryan
Appian Employee
over 8 years ago

Most likely your custom alert settings are not sending any alerts to the default Administrator account, so you are getting an empty ResultPage. Since you are using the Administrator ServiceContext, you would either need to include the Administrator account in the custom alert settings, or use the ServiceContext of a user that would be receiving the alerts.
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0 Tom Ryan
Appian Employee
over 8 years ago

Most likely your custom alert settings are not sending any alerts to the default Administrator account, so you are getting an empty ResultPage. Since you are using the Administrator ServiceContext, you would either need to include the Administrator account in the custom alert settings, or use the ServiceContext of a user that would be receiving the alerts.
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