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Email template in Send E-Mail Smart service for an in-flight process instance
soumyab103
over 7 years ago
We are using an HTML template with this send email smart service. We are facing a problem while sending emails using this smart service for an in-flight process instance.
The issue is HTML template behind this email has been changed and published, but there was already a few running instances when this was published. In the new version of the template, we have new place-holder fields. The running process instance is picking up this new email template (instead of the email template version available when the process was initiated), and since this instance does not know the new placeholder fields in the newer template, it's sending emails with those placeholder values.
For example, if there is a new place-holder in this template as ###COMPANY_NAME###, the in-flight process instance sends email with ###COMPANY_NAME### in email body.
Is there a way to educate the in-flight pr...
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soumyab103
over 7 years ago
...ocess instance to use a specific version of the email template - so that running process instances are not impacted by any new version of the email template?
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Sally Mason
Appian Employee
over 7 years ago
It seems you are looking to 'upgrade' the existing processes, this would allow the in-flight processes to be matched to the new expected format. Please review
forum.appian.com/.../Process_Upgrade.html
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ChristineH
Certified Lead Developer
over 7 years ago
I'm not sure if you can pick a particular version of a doc, unless you store it as a different document.
You could do IFM, as Sally mentioned or upload a new doc (not new version), edit model to use new doc, and any instances already started will use the "old" doc selected.
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soumyab103
over 7 years ago
Thanks Sally, christineh. This is helpful.
One question regarding Process Upgrade - how can it be done in a cloud environment? Is there already any cloud compatible smart service to trigger a process upgrade? Thanks again.
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Sally Mason
Appian Employee
over 7 years ago
Yes, there is a newer shared componente, "Process Management Services", which replaces the older "Process Management Utilities", please see:
forum.appian.com/.../summary
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