In Case Management Studio's Portal whenever we try to submit a case, the interface having the content "We didn't receive your case submission" is coming over, Since the rule input "isCaseSubmissionSuccessful" is set to false by default in the interface CMGT_Portal_Sub_CreateCase_Confirmation.
The interface screenshot is as below:
The portal screenshot after submitting the case is follows:
So, anyone can please help in resolving this issue
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Check logs (tomcat-stdout.log) where you will probably find more information about the root cause of the problem.
nehakunjilana Hello, I am a product manager on our Case Management Studio offering. I'm sorry you are facing an issue with the Public Portal.
Can you please verify you've completed the steps in both the installation and setup guides linked below?
The error you're encountering can be shown for a number of reasons, so it will be best to create a support ticket here so our team can gather the appropriate details and look into this further.
In the support ticket, please include your Appian platform version, base CMS version (value of CMGT_VRS_CASE_MANAGEMENT_BASE_APPLICATION) and the Portal version (value of CMGT_VRS_CASE_MANAGEMENT_PORTAL_ADD_ON).