Deleting running process from server

Question

Hi , 
 Is there a way to stop any running process from server. 
 Facing the below issue 
 There is a process model which runs daily to sync the users from Appian to DB, which causes java heap space issue and not able to open /designer , /design and any of the apian objects. 
 So , need to stop or cancel the running process from server ? or is there an other way to stop this issue? 
 
 Thanks 
 Soujanya

Kumar Agniwesh · Accepted Answer

Hi, 
 
If you are on cloud, you can ask Appian cloud team to cancel the instance. If in house then server restart can fix it. 
And for permanent fix you can disable the timer or change the timer to trigger the process model at non business hour. 
 
Thanks and Regards, 
Kumar Agniwesh

Shiva Valusa · Answer

Hi,

It seems you are a Basic user and not an admin for your application,hence not able to access Appian Design or Designer.
Please check with your admin and ask them to make necessary changes(remove timer in the PM) to stop running the process permanently.

Amit Mishra · Answer

Hi Soujanya, 
 
Is your environment on cloud and Appian team reported you regarding heap space issue or you are an admin of your on-premises environment? 
Anyway, Answer to your question there are below ways, 
1) If you are designer- you can filter the process and kill/cancel the active instances manually or terminate the process instances. 
2) Admin can put the timer off and restart the server( no more instance will be created). 
3) Design a parallel timer based terminate node in the process model and modify archival setting. Hence after configured period, the timer will execute and terminate the process (For new instance). 
4) Implement in-flight modification if it is possible for you. 
 
Please check, which one fit for your requirement. Thanks.

Amit Mishra · Answer

Firstly, clear the temp folder of your server then check (Window Start ->Run-> %temp%). Still objects are not loading, In such case, you need to increase the RAM size of your server system. Thanks.