Hi , in one of our process models we need to sent mail when one condition i

Hi ,
in one of our process models we need to sent mail when one condition is fullfil.So we define the send mail smart service and then we add an exception to it.My question is: Is this Appian best practice because from time to time I see that process history flow is as expected but the mail is still sent.Does anybody have similar experience ?...

OriginalPostID-90875

OriginalPostID-90875