we have a process model, in which we have configured mail , in which a approve and reject link are placed by customization, where the user can approve or reject from the mail itself,, this was working fine,
but from past 2 days we are able to send mail from process model, but when the user hits the link in the mail to approve or reject, the response is not caught by process model, what can be wrong, please help us, thanks in advance
What sort of link it is? Is it a webapi link created for the link? If it's so then might be User does not have the proper privilege to use the API.
thanks for reply Roith,this application was working before 2 days
Was the environment recently upgraded?
No Sikandar, no updates were performed
Are there any errors captured on the UI or the application server.log?
Couple of following questions that could help identifying the cause.
Does this work in other environments?
Did any of the constants updated/change that is used to generate the links.
Does the Approve and Reject Link calls a WebAPI Or it sends an e-mail with Approve/Reject and there is another PM thats pools these emails?
Hi Tejas, we are getting an error something like "Connection Reset by peer"
Can you share the stack trace? The error you mentioned usually indicates connectivity/network issues between the client and server
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