Custom Email Sender - Remove Server address in Via / on behalf

Hi,

we are using 19.4 cloud version.

We are using custom sender email node, In that server address is appending upfront as via / on behalf. Need to remove via / on behalf and server address.

From address should show only IT Service Desk (help@example.com). Via part should not come.

Now the question is whether it can be fixed at configuration level it has to be fixed on Appian side, by raising support ticket.

Thanks in advance.

Lakshmi.

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