Hi,
I am using custom sender as from address to send email. It was working fine and suddenly stopped receiving emails. If i change the from as "PROCESS". Its working.
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1. Why its working for process but not for custom sender?
2. Customer sender not throwing any error. Process flow is completed but no Emails,
Please help
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Hi Dharsana,
we faced a similar issue recently. The email using custom sender might be blocked by the receiving email server as it might be marked as spam. Since the email id indicated is different from the actual email id sending it, many email server configurations might identify it as spam/ spoof. You might need to work with the Email administrator to unblock the email and future emails by providing them details of the process email id/ domain and your email id, subject and time when the email node would have run to send the email. Hope this is useful
Regards,
Pavan
Hi Pavan,
Thanks for you reply. To same email id we receive emails from dev and QA, But not from Prod.
We similarly ran into this exact issue this past week. Dev/Test/Stage environments will send emails to recipients, but our Production environment would not. Adjusting Setup > From value from 'Custom Sender' to 'Process' appears to have resolved the issue. Cheers hope this helps others who face same issue.
I am also facing same issue. What are other possible ways to fix this other than changing it to Process? We need customer sender option.
Try wrapping your custom email in toemailaddress() function, make sure emails are enabled in the admin console and also check your Spam folder.
Thanks for the reply. Still not getting emails. I tried with my personal gmail as custom email and able to send the emails to work email. But when I changed to work email as custom sender, no emails are sending . No errors in the process model.