Send email

Hi Dharsana,

we faced a similar issue recently. The email using custom sender might be blocked by the receiving email server as it might be marked as spam. Since the email id indicated is different from the actual email id sending it, many email server configurations might identify it as spam/ spoof. You might need to work with the Email administrator to unblock the email and future emails by providing them details of the process email id/ domain and your email id, subject and time when the email node would have run to send the email. Hope this is useful

Regards,

Pavan

Hi Dharsana,

we faced a similar issue recently. The email using custom sender might be blocked by the receiving email server as it might be marked as spam. Since the email id indicated is different from the actual email id sending it, many email server configurations might identify it as spam/ spoof. You might need to work with the Email administrator to unblock the email and future emails by providing them details of the process email id/ domain and your email id, subject and time when the email node would have run to send the email. Hope this is useful

Regards,

Pavan

Hi Pavan,

Thanks for you reply. To same email id we receive emails from dev and QA, But not from Prod.

We similarly ran into this exact issue this past week. Dev/Test/Stage environments will send emails to recipients, but our Production environment would not. Adjusting Setup > From value from 'Custom Sender' to 'Process' appears to have resolved the issue. Cheers hope this helps others who face same issue.