I have designed a little HTML template in order to send dynamic emails to the costumer with the send e-mail smart service. But when it comes to outlook emails, the user doesn´t recieve the email.
There isn´t any problem on Gmail, I can see the email without any problem. I read that maybe some HTML tags doesn´t work on Outlook, but I do not even get the email.
Thanks!
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Hi Adriana,
Did you check spam folder?
Are you getting any errors in send email node?
Can you share the send email node configuration here if possible so that we can have a look.
Any errors and any emails on spam :(
The email in the image it´s from gmail and it works perfectly fine
I can see you are sending email as process initiator . Did you try with other options? It may be happening because of the reasons which Mike has mentioned as well.
The problem was the sender of the email. I tried with process and custom sender and it works perfectly fine!
Thanks for confirming Adrian , I too had faced similar issue that is why I suggested you check other options.