I have designed a little HTML template in order to send dynamic emails to the costumer with the send e-mail smart service. But when it comes to outlook emails, the user doesn´t recieve the email.
There isn´t any problem on Gmail, I can see the email without any problem. I read that maybe some HTML tags doesn´t work on Outlook, but I do not even get the email.
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Did you check spam folder?
Are you getting any errors in send email node?
Can you share the send email node configuration here if possible so that we can have a look.
Any errors and any emails on spam :(
The email in the image it´s from gmail and it works perfectly fine
Your problem won't be Outlook AFAIK... the two main possibilities here are that Appian is rejecting the email address for some reason, or more likely, your incoming mail server itself is rejecting the emails from Appian.
But it doesn´t work with personal hotmail accounts too, it´s too strange...
I can see you are sending email as process initiator . Did you try with other options? It may be happening because of the reasons which Mike has mentioned as well.
The problem is, that the Appian server tries to send email from a domain it does not own. This es a clear violation of email code of conduct and the receiving server is free to just ignore it.
The problem was the sender of the email. I tried with process and custom sender and it works perfectly fine!
Thanks for confirming Adrian , I too had faced similar issue that is why I suggested you check other options.
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