I have a PM wherein im calling few processes- async and sync.
The structure is -> Start node-> script task-> sync subprocess -> gateway-> sync subprocess -> start process-> start process-> scrip task and so on..
Every day few instances get error on the first start process(i made it bold ) with the following error
Error when parsing process details or variables
Also when we restart the node, the process runs without error.
We have trd if the variable that we send is not in proper format . We are passing only one cdt pv to this start process.
I am not understanding why the error would come, is it coz of the engines beign busy? but why alwasy on the same node?
If anyone could make this all sence or give a solution, it will be time saving for us.
Thanks in advance.
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Hi, Are you using activity chaining between all nodes?
Is there any node error or start process is not being called?What and where exactly error is?Can you please share more insight of it?
Thanks for reply.
I cant see any other node error. Only this one start process fails.
And when we start it manually, it runs smoothly without error. So im not sure its a node error but runtime some error it throws but im unable to understand how to rectify it.
The start process is a simple one, takes one variable (CDT)(multiple) input, and updates a table with that data.
start process gets called.
i was thinking if this is coz there are two sync processes that gets called before this lets call it "error start process node".
or is it some pther error.
Can you make sure to run the start process as whoever designed the process. - Its guess
it has lane assignment with run as whoever designed it
Did you check the logs? You might see some more information in the stdout log with details on what is happening.
No. activity chaining is there only between the sync nodes. this "error start process node" doesnot have activity chaining.
Ill check .
Hi Peter & Natashan,
We faced the same issue since the Production Upgrade to 22.2. It happened at least once a day. When I checked the stdout log, here's the error message:
An error occurred while executing activity: id=, classname=com.appiancorp.process.runtime.activities.StartProcessSmartService2
com.appiancorp.suiteapi.process.exceptions.SmartServiceException: userMsg[error.processDetails.userMsg=Error when parsing process details or variables] alertMsg[error.processDetails.alertMsg=Error when parsing process details or variables]
We have not seen this issue until the 22.2.
If you did not see this issue in an earlier version and you have made no changes since the upgrade, I'd recommend opening a support ticket.
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