Hello, We are getting following error for Add User smart service call

varshaw over 10 years ago

Hello,

We are getting following error for Add User smart service call :

[Username may only contain letters, numbers, and the following special characters @ . _ -][chitra.devic@gmail.com is not a valid email address]

though given user name satisfies criteria it gives error, for some user names with same format it worked .

As per requirement here we pass email ID as a username.

Can any one help on this ?...

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0 Eduardo Fuentes
Appian Employee
over 10 years ago

My main point here is that you're focusing your troubleshooting in the email address but the error is also saying the username is invalid. What's the username that you were trying to use for this account?

I am thinking the email address is simply a cascade error but the real issue is the username.
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0 Eduardo Fuentes
Appian Employee
over 10 years ago

My main point here is that you're focusing your troubleshooting in the email address but the error is also saying the username is invalid. What's the username that you were trying to use for this account?

I am thinking the email address is simply a cascade error but the real issue is the username.
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