Hello, We are getting following error for Add User smart service call

varshaw over 10 years ago

Hello,

We are getting following error for Add User smart service call :

[Username may only contain letters, numbers, and the following special characters @ . _ -][chitra.devic@gmail.com is not a valid email address]

though given user name satisfies criteria it gives error, for some user names with same format it worked .

As per requirement here we pass email ID as a username.

Can any one help on this ?...

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0 siddharthg521 over 10 years ago

Could you check your server logs for the more detailed error?
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0 varshaw over 10 years ago

No any error message is logged in to log file for this
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0 Eduardo Fuentes
Appian Employee
over 10 years ago

It could be there's a hidden character in that text that you cannot see. I suggest you go to the variables tab and copy that value and paste it on a text editor enabling the display hidden characters maybe there's a trailing space
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0 varshaw over 10 years ago

We have used trim() while passing value , and We checked there is no trailing space.
In running instance, we start one more instance of that node then also it is not working and giving same error.
In test process model I copied same value and tried to add user it is working fine.
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0 Eduardo Fuentes
Appian Employee
over 10 years ago

Can you attach a screenshot of the error, the error messages you posted seem to indicate two separate issues one with the username one with the email address.
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0 varshaw over 10 years ago

We got following error alert

There is a problem with task “Create User” in the process “NetworkAdminPostProcess_Michael_McDaniel”. [Username may only contain letters, numbers, and the following special characters @ . _ -][chitra.devic@gmail.com@gmail.com is not a valid email address]
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0 Eduardo Fuentes
Appian Employee
over 10 years ago

Well this email address is defintiely wrong, it has two @gmail parts

chitra.devic@gmail.com@gmail.com

this error is expected if the email address is coming like this
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0 varshaw over 10 years ago

Sorry Eduardo... it is typo mistake.... email address is chitra.devic@gmail.com only I replaced it to have same email id for this discussion thread and did mistake..
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0 Eduardo Fuentes
Appian Employee
over 10 years ago

My main point here is that you're focusing your troubleshooting in the email address but the error is also saying the username is invalid. What's the username that you were trying to use for this account?

I am thinking the email address is simply a cascade error but the real issue is the username.
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0 varshaw over 10 years ago

As per the requirement, we use emailID as username
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