I configured a process model to trigger on recieving an email, with in the process model I am using a Send E-mail smart service to send a confirmation email to the one who sends the mail, confirming them that the instance is triggered.
Here the issue is, the email we are sending using Send E-mail smart service is going as a separate email but I want to send it as a reply email that they send to appian process model.
Can we achieve this? Is it possible?
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AFAIK, there is no option to get an email as reply to the initial email. As it is going to be a confirmation email, may be you can create a template that looks like an Reply, or attach the expected email contents that is used to trigger the process.