I configured a process model to trigger on recieving an email, with in the process model I am using a Send E-mail smart service to send a confirmation email to the one who sends the mail, confirming them that the instance is triggered.
Here the issue is, the email we are sending using Send E-mail smart service is going as a separate email but I want to send it as a reply email that they send to appian process model.
Can we achieve this? Is it possible?
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AFAIK, there is no option to get an email as reply to the initial email. As it is going to be a confirmation email, may be you can create a template that looks like an Reply, or attach the expected email contents that is used to trigger the process.
To send the confirmation email as a reply, extract the sender's email address from the received email and configure your Send Email smart service to use it as the recipient. Set the email headers to indicate it's a reply and include the necessary confirmation content. Test to ensure it works properly.
But it will go as separte email right? Can't we send as reply to the same mail that we recieved to process mode?
In Outlook, an email is considered to be part of the same thread if it has the same subject line.Check once.
Unknown said:Set the email headers to indicate it's a reply
The Send Email smart service does not support modifying email headers.
Work Around Can be try Extracting Data from the mail and generate your Specific HTML Template where you can add your mail body and Append Extracted Data.
We can use the same subject line, but we can append 'Re:' to ensure it's recognized as part of the same thread in Outlook.