Hey, I am having below use case and I just wanted to know how I can achieve this in appian.Outlook process -- If anyone sends you a email then you can reply back on top of the email. The old conversation will be seen below in the lastest email that you sent/received as a thread.In the similar way, I am sending an email in the process model when a request is been created from the UI. Upon certain time if I don't get response back from the email which I sent earlier, Then I need to reply to the same email which i sent earlier instead of sending a new email.I want the mails to be threaded as similar to the Outlook/Gmail.I have followed the below discusson and tried the solution, but no luck. I have appended "Re: ___" to the same subject line which i have sent initially upon request creation.RE: Send reply emailAny response on this would be greatly appreciated. Thanks in advance.
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Mike Schmitt Stefan Helzle Shubham Aware Harsha Sharma Jack Ferguson SRINIVAS M Melvin George
An email thread is not build by you adding "Re: ___" to the subject, but by adding a specific header in the email data. In Appian, there is no OOTB way to configure these headers.
I do not see a way to do this in plain Appian.