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Hi charlesb454 what was your fix for this? I'm having the same issue but the link to the documentation that Stefan Helzle provided doesn't work for me. Any guidance would be much appreciated!
Here is the URL you are looking for - https://docs.appian.com/suite/help/19.4/Messaging_Best_Practices.html
Perfect thanks so much! For anyone who's curious, I selected the Public Events checkbox in the process model properties of my receiving process model, which allows for receive messages to be sent by any user.
I owe you a coffee. Thx!