Hello, In what case the Task stays in Accepted status after you click

aksharc over 9 years ago

Hello,

In what case the Task stays in Accepted status after you click on the Return task to all assignee link?

Following is the scenario I am facing, and I am not sure why it is behaving that way:
There is a task assigned to the group I am member of. When I accept the task, it will show an option to return the task to all assignee. When I click on that link, the task stays assigned to me with Accepted task status. I was expecting that the task would assign back to the group it was originally assigned. Please help me understand why it behaves like that.

Let me know if there is any questions.

Thanks!

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0 Tom Ryan
Appian Employee
over 9 years ago

Users without permission to reassign the task should not be able to see the reassign link. Can you confirm that the basic users are not members of a group with higher privileges on the process model itself? (since that would allow them to reassign regardless). Additionally, where are you seeing that the task is still Assigned? At that point does refreshing the page update to the correct status?
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0 Tom Ryan
Appian Employee
over 9 years ago

Users without permission to reassign the task should not be able to see the reassign link. Can you confirm that the basic users are not members of a group with higher privileges on the process model itself? (since that would allow them to reassign regardless). Additionally, where are you seeing that the task is still Assigned? At that point does refreshing the page update to the correct status?
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