If a Task is assigned to a Group and one of the group members accept the task, c

Hi Raghunandanc,
To get the task accepted date and time you can use the function gettaskacceptedtimestamp() and to get the task assigned date and time use
gettaskassignedtimestamp() , passing the task id as parameter in both the functions you can store the outputs in the process.
Hope it helps.

Sonal thanks.. this helps.. also one more question that i have here is that, if there is a timer(escalation) set up on this, is it possible to reset the timer if the task is been reassigned to a group / a user??

@raghunandan I guess OOTB it isn't possible.

Atleast to implement it by customising the OOTB features, we should be able to capture the OOTB 'Reassign Task' event which is again out of our control as of now.

It can be doable by implementing the Task Report but I don't think that this will be desirable by customers.

Let's see if any other practitioners can comeup with a possibility.

@raghunandanc AFAIK, When the Timer is set.... i think resetting of that to the same task might not be possible, Did you had a try by implementing the Execution Options in the Others tab.... because when the task is reexecuted it will delete the previous instance, so it might reset the timer again.... Hope this helps !!!

@harshav Even it doesn't work as I have tried the same scenario prior to making the comment earlier.

@raghunandanc : How exactly is the Reassign being performed? There might be a way, but before that I need to know how you reassign considering there are different ways you can perform a re-assign.

hi Pritam, This i what we need.. we will create a task and say assign it to 3 groups initially. When this task is created, a parallel process is kicked to send email when the task is escalated. In the same process we have set 2 timers to escalate it(change the variable value which is used to assigning). But when this task is created, we should be able to reassign without accepting the task. I knw that we can do this by setting reassign preferences. But we will need to capture the time and to whom it was reassigned.

@pritamd Hi, any updates on this? I would like to know/ am interested to know if it's possible.

Not sure if this is the best way. For Re-assign, we can build a Related action which will be accessible to a group. We can have this specific task(which has the escalation timer set) inside a sub-process . Whenever the task is being reassigned using the related actions, we can terminate the sub-process and create a new instance of the sub process.

@pritamd Correct, even that's the option that we are finally left with and it prevailed in our minds but to the best of my knowledge, a customised functionality as such compromises the OOTB 'Reassign Task' feature and I guess that may not be desirable by most of the customers. And that too 'Reassign Task' is a platform level feature, and customising it creates a confusion among users as 'Reassign Task' continues to be visible on most of the Tasks in parallel along with customised feature.