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Hi, From my experiments it seems like the reassign behavior is not in
charlesb454
over 9 years ago
Hi,
From my experiments it seems like the reassign behavior is not in line with the documentation that can be found at
telefilmdev.appiancloud.com/.../Tasks.html
. For the experiment I created a simple process that assigns a task to a group (let’s say group A) – I’m logged as a system administrator and use a task report based on the ‘Tasks for Group Members’ report to do the reassignments. Steps and observations (got one question in step 3 and another in step 4):
1- Reassignment after Initial assignment to group A: ‘Choose from all assignees’ radio option lists group A and its members, as expected assuming Appian considers each group member an assignee (although an indirect one). ‘Choose from all users and groups’ radio option allows to pick anybody from the system as expected.
2- Reassignment after task accepted by one of group A members: same as 1- above.
3- Reassignment to a single member of group A. Before the as...
OriginalPostID-162914
OriginalPostID-162914
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Tom Ryan
Appian Employee
over 9 years ago
There could be several factors causing this behavior. If I understand these cases correctly, it seems that these are mostly the expected behavior, e.g. for step 4 it looks like you are not seeing any other users to reassign to since Monica is the only assignee and the task is already assigned to her.
I agree it is strange that as an administrator you are not able to reassign tasks to 'anyone' correctly - I see that the user pickers are limited there, but if you try to assign to a user not listed in the picker, are you able to?
Also, when you are seeing behavior like in Step 2 with the assignees apparently not updating correctly, does this value update after a small amount of time? There may be some slight delay as data is propagated through the system.
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Tom Ryan
Appian Employee
over 9 years ago
There could be several factors causing this behavior. If I understand these cases correctly, it seems that these are mostly the expected behavior, e.g. for step 4 it looks like you are not seeing any other users to reassign to since Monica is the only assignee and the task is already assigned to her.
I agree it is strange that as an administrator you are not able to reassign tasks to 'anyone' correctly - I see that the user pickers are limited there, but if you try to assign to a user not listed in the picker, are you able to?
Also, when you are seeing behavior like in Step 2 with the assignees apparently not updating correctly, does this value update after a small amount of time? There may be some slight delay as data is propagated through the system.
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