Hi, From my experiments it seems like the reassign behavior is not in

...signee selects/accepts the task: ‘Choose from all assignees’ lists group A and its members which is surprising since the task is now assigned to a single user – I expected to only see the single user in the list and that raises the question ‘what the “current assignee list” refers to in the documentation’?
‘Choose from all users and groups’ works as expected.
4-          The assignee from 3 clicks on (accepts) the task: There is only one ‘Reassign To’ box where the only possible choices are ‘Group A’ and the current assignee. From the documentation I’d expect to be able to choose anyone from the system since I’m an administrator. What is the reason for the observed behavior?

Thanks!

I am unable to reproduce this issue in #3. Where are you seeing the list of all the Group A members after the task is assigned to one user? Which user are you assigning the task to?

If possible can you attach some screenshots or a short screen capture (www.techsmith.com/jing.html) so that we can better understand the behavior you are seeing.

Hi Tom and thanks a lot for looking into this. I repeated the scenario today and captured each step to help you figure out what's going on. Can't explain why but the system reacts differently this time and like it happened for you, I can't reproduce step 3 this time (I'm quite sure what I've described did happen though - for one thing, the task report item would disappear after assigning to a single user but would reappear once the user accepted the task - the behavior is OK now). Still, I'd like to know if the behavior I'm now seeing at step 2 and 4 below is normal and if yes, how it can be explained.

Thanks again,

Charles


Step 1

TASK CREATION (group assignment)
screencast.com/.../CrVZCUk0Wfd

Resulting reassignment behavior as an administrator (Choose from all assignees) : seeing group A and its members
screencast.com/.../HJgxNthAqnt


Resulting reassignment behavior as an administrator (Choose from all users and groups) : seeing all users and groups
screencast.com/.../70JuwRqhuU

Step 2

Steve Analyst (of group A) accepts the task
screencast.com/.../zQxEGfqrvUv

Resulting reassignment behavior as an administrator (Choose from all assignees)
screencast.com/.../MdhbBcaBdO4


Resulting reassignment behavior as an administrator (Choose from all users and groups)
screencast.com/.../pA5d7bN5tMAN
Here, as an admin, I can only pick the user who accepted the task or the group but I'd expect to see all users and groups since I'm an admin. How that can be?

Step 3

Reassigning to a member of the group
screencast.com/.../kA7aBzOxBs

Resulting reassignment behavior as an administrator (Choose from all assignees)
Not an option


Resulting reassignment behavior as an administrator (Reassign To)
screencast.com/.../gkTKEDK9np2f



Step 4

Monica Analyst clicks (accepts) on the task


Resulting reassignment behavior as an administrator (Choose from all assignees)
Not an option


Resulting reassignment behavior as an administrator (Reassign To)
screencast.com/.../vDWqdqTwEbfe
Same behavior as with Step2 (Choose from all users and groups)

There could be several factors causing this behavior. If I understand these cases correctly, it seems that these are mostly the expected behavior, e.g. for step 4 it looks like you are not seeing any other users to reassign to since Monica is the only assignee and the task is already assigned to her.

I agree it is strange that as an administrator you are not able to reassign tasks to 'anyone' correctly - I see that the user pickers are limited there, but if you try to assign to a user not listed in the picker, are you able to?

Also, when you are seeing behavior like in Step 2 with the assignees apparently not updating correctly, does this value update after a small amount of time? There may be some slight delay as data is propagated through the system.

As an administrator I'm not able to assign to a user that is not listed, as the reassign button will stay disabled when I type in the username or full name of a not listed user. Waiting longer (i.e. an hour) has no effect on the list of people available in the picker.

I'll open a support case in order to get explanations about the assign to 'anyone' behavior. Thanks again,

Charles