Dear colleagues, I need your help about an issue. I need to reassign

lbessas over 8 years ago

Dear colleagues,

I need your help about an issue. I need to reassign a form to another user for business purpose. I used the reassign escalation to accomplish that. I update a user type variable with a new user value and I am trying to reassign a task to the new user that the variable points to. In Appian 7.4 everything was fine.

But after upgrading to Appian 7.10 in process history tab seems that escalation doesn't work.
Does anyone have the same problem?

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0 ashwins over 8 years ago

We had a similar issue when we upgraded to 7.6 in Dev & Test where the escalation was not working while it was working in PreProd & Prod. Missed jar file that didn't come over correctly. Please check the smart-services in Appian install files to ensure everything came accurately during migration. Best way would be to do a "diff" in both environments and identify any missed components.
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0 ashwins over 8 years ago

We had a similar issue when we upgraded to 7.6 in Dev & Test where the escalation was not working while it was working in PreProd & Prod. Missed jar file that didn't come over correctly. Please check the smart-services in Appian install files to ensure everything came accurately during migration. Best way would be to do a "diff" in both environments and identify any missed components.
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