Dear colleagues, I need your help about an issue. I need to reassign

lbessas over 8 years ago

Dear colleagues,

I need your help about an issue. I need to reassign a form to another user for business purpose. I used the reassign escalation to accomplish that. I update a user type variable with a new user value and I am trying to reassign a task to the new user that the variable points to. In Appian 7.4 everything was fine.

But after upgrading to Appian 7.10 in process history tab seems that escalation doesn't work.
Does anyone have the same problem?

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0 ashwins over 8 years ago

We had a similar issue when we upgraded to 7.6 in Dev & Test where the escalation was not working while it was working in PreProd & Prod. Missed jar file that didn't come over correctly. Please check the smart-services in Appian install files to ensure everything came accurately during migration. Best way would be to do a "diff" in both environments and identify any missed components.
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0 lbessas over 8 years ago

Thank you ashwins for your response. But I didn't find any issue with the migration. Any other idea?
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0 ashwins over 8 years ago

One other thing we tried were the following steps:

1. Bring the environment down gracefully.
2. Deleted the following files:
<APPIAN_HOME>\\server\\process\\analytics\\0000\\gw1\\pa*.kdb
<APPIAN_HOME>\\server\\process\\analytics\\0001\\gw1\\pa*.kdb
<APPIAN_HOME>\\server\\process\\analytics\\0002\\gw1\\pa*.kdb

3. Re-started the environment and checked to see if reassigning the task works.
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0 lbessas over 8 years ago

Thank you ashwins again. But the suggestion you have made didn't work either. When I return back a form or submit it to go to next level , the escalation seems to be completed. In Process Monitor now we have the new asignee but also the previous one. The problem is that when I log in to another test user , in tasks doesn't show up that the form has been reassigned to him. So it's not allowed to accept the task. The task is assigned to the previous user.
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