we have process model process customer details, with sub proc- Transfer data CDT

komalk over 8 years ago

we have process model process customer details, with sub proc- Transfer data CDT. Processes are chained. So user can go back to earlier interface/Task anytime. When user starts the process, he receives task-A- clicks next , then sub proc- Transfer data CDT started and Task B is assigned. When user goes back to Task -A from Task-B, he/she receives following error message.

"The process “Process Customer details” has been deleted by user1234.
Message: The sub-process “Transfer data CDT” cannot be deleted due to permissions. "

We are not deleting process in our process model.. not sure why this error is coming up. Can anyone please help. Thanks in advance.

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0 Chris over 8 years ago

Are those data management settings on the parent process, or the sub process? In your original message you mention "Process Customer Details has been deleted" - which sounds like the parent process here, assuming that is not deleted at this time since the user is remaining at Task A?

Also, is this setting checked on your sub process (Other tab)? "Delete previously completed/cancelled instances."
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0 Chris over 8 years ago

Are those data management settings on the parent process, or the sub process? In your original message you mention "Process Customer Details has been deleted" - which sounds like the parent process here, assuming that is not deleted at this time since the user is remaining at Task A?

Also, is this setting checked on your sub process (Other tab)? "Delete previously completed/cancelled instances."
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