we have process model process customer details, with sub proc- Transfer data CDT

komalk over 8 years ago

we have process model process customer details, with sub proc- Transfer data CDT. Processes are chained. So user can go back to earlier interface/Task anytime. When user starts the process, he receives task-A- clicks next , then sub proc- Transfer data CDT started and Task B is assigned. When user goes back to Task -A from Task-B, he/she receives following error message.

"The process “Process Customer details” has been deleted by user1234.
Message: The sub-process “Transfer data CDT” cannot be deleted due to permissions. "

We are not deleting process in our process model.. not sure why this error is coming up. Can anyone please help. Thanks in advance.

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0 Chris over 8 years ago

That could be part of the issue, yes - what I'm thinking is that it's not actually the last process worked that is deleted - but at the time the user backs up a separate process is removed (any other actives) - which then causes an issue with the second sub process there. You may want to verify your logic to determine if other active instances should or should not be deleted - typically we leave those settings alone and let archiving handle the cleanup, unless requirements dictate otherwise.
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0 Chris over 8 years ago

That could be part of the issue, yes - what I'm thinking is that it's not actually the last process worked that is deleted - but at the time the user backs up a separate process is removed (any other actives) - which then causes an issue with the second sub process there. You may want to verify your logic to determine if other active instances should or should not be deleted - typically we leave those settings alone and let archiving handle the cleanup, unless requirements dictate otherwise.
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