we have process model process customer details, with sub proc- Transfer data CDT

komalk over 10 years ago

we have process model process customer details, with sub proc- Transfer data CDT. Processes are chained. So user can go back to earlier interface/Task anytime. When user starts the process, he receives task-A- clicks next , then sub proc- Transfer data CDT started and Task B is assigned. When user goes back to Task -A from Task-B, he/she receives following error message.

"The process “Process Customer details” has been deleted by user1234.
Message: The sub-process “Transfer data CDT” cannot be deleted due to permissions. "

We are not deleting process in our process model.. not sure why this error is coming up. Can anyone please help. Thanks in advance.

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0 Chris over 10 years ago

Interesting. To triple check, can you confirm none of these (attached) are checked on the Process Customer Details node (sub process call, within process of Task A) - in the Other tab? My only thought is that the 'Delete previously completed instances' would be checked here, causing previously completed processes (Task B) to delete.
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0 komalk over 10 years ago

hmmm... 'Delete previously completed instances' is not checked but "Delete previous instances that are still active" is checked .. could that be the issue.
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0 Chris over 10 years ago

That could be part of the issue, yes - what I'm thinking is that it's not actually the last process worked that is deleted - but at the time the user backs up a separate process is removed (any other actives) - which then causes an issue with the second sub process there. You may want to verify your logic to determine if other active instances should or should not be deleted - typically we leave those settings alone and let archiving handle the cleanup, unless requirements dictate otherwise.
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