How can a workflow be configured to allow for alternates to be set to route task

robinm129 over 7 years ago

How can a workflow be configured to allow for alternates to be set to route tasks in the event someone is out of office, similar to how other products can forward emails and such. We know we could simply put two (or more) people in a group, but that sets up the chance that neither will complete the task. We also know we can set an escalation, but in the case where someone is simply going out on vacation, an escalation does not make sense.

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0 robinm129 over 7 years ago

thank you for the feedback, but no, sorry for not being clear, this is not what I'm looking for. the would need to be able to be set by any individual to tell the "system" that from today to next Friday assign any tasks sent to me to another person. that alternate person could/will change and I don't want to spawn requests to update a workflow or team to constantly update a group or workflow because someone is OOO. it appears that there is nothing out of the box that enables this capability without "coding"
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0 robinm129 over 7 years ago

thank you for the feedback, but no, sorry for not being clear, this is not what I'm looking for. the would need to be able to be set by any individual to tell the "system" that from today to next Friday assign any tasks sent to me to another person. that alternate person could/will change and I don't want to spawn requests to update a workflow or team to constantly update a group or workflow because someone is OOO. it appears that there is nothing out of the box that enables this capability without "coding"
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