Appian Community
Site
Search
Sign In/Register
Site
Search
User
DISCUSS
LEARN
SUCCESS
SUPPORT
Documentation
AppMarket
More
Cancel
I'm looking for ...
State
Not Answered
Replies
5 replies
Subscribers
5 subscribers
Views
2228 views
Users
0 members are here
Share
More
Cancel
Related Discussions
Home
»
Discussions
»
Process
How can a workflow be configured to allow for alternates to be set to route task
robinm129
over 7 years ago
How can a workflow be configured to allow for alternates to be set to route tasks in the event someone is out of office, similar to how other products can forward emails and such. We know we could simply put two (or more) people in a group, but that sets up the chance that neither will complete the task. We also know we can set an escalation, but in the case where someone is simply going out on vacation, an escalation does not make sense.
OriginalPostID-224179
OriginalPostID-224179
Discussion posts and replies are publicly visible
0
sainadhn
over 7 years ago
Hi Robin,
Please refer to exceptions flows, you may be looking for this
forum.appian.com/.../Exception_Flows.html
You can configure timer exception to your task. This exception will be triggered according to the scheduled timer event in case the task is not completed. Now you can configure the alternate flow as exception path
Cancel
Vote Up
0
Vote Down
Sign in to reply
Verify Answer
Cancel
0
robinm129
over 7 years ago
thank you for the feedback, but no, sorry for not being clear, this is not what I'm looking for. the would need to be able to be set by any individual to tell the "system" that from today to next Friday assign any tasks sent to me to another person. that alternate person could/will change and I don't want to spawn requests to update a workflow or team to constantly update a group or workflow because someone is OOO. it appears that there is nothing out of the box that enables this capability without "coding"
Cancel
Vote Up
0
Vote Down
Sign in to reply
Verify Answer
Cancel
0
kdimitrov
over 7 years ago
Hi Robin,
We usually have a single process model for delegation between 2 users that we always plug in when we have Annual Leave functionality, which basically reassigns all tasks from 1 user to the other for a particular date range.
It takes anything between 2 to 6 hours to develop, so it's pretty straight-forward, I am attaching a screenshot of the design.
Cancel
Vote Up
0
Vote Down
Sign in to reply
Verify Answer
Cancel
0
robinm129
over 7 years ago
thank you for the input. We'll give that a try
Cancel
Vote Up
0
Vote Down
Sign in to reply
Verify Answer
Cancel
0
sikhivahans
over 7 years ago
@robinm An other post at https://forum.appian.com/suite/tempo/entry/e-157995 which has a solution and it might be worth taking a look at the points mentioned by me there (such as OOTB Reassign Task, Portal Report's Reassign etc) which could break the functionality of 'Out of office' process.
Cancel
Vote Up
0
Vote Down
Sign in to reply
Verify Answer
Cancel