Tasks disappearing and reappearing after sometime

Certified Lead Developer
I have seen an unusual issue when clicking on a task shows the message that the task is not available ... message and the task disappears.
If I look in the process model the task is issued to only one person and it shows the status as Assigned.
It has happened with me yesterday and one of our testers today.
In my case the task reappeared suddenly after refreshing the tasks tab 4-5 times where as in the tester's case refreshing did not worked and the task only showed up again after he logged out and logged back in.
Any idea what the issue might be. We are on Appian Cloud 16.1.
Thanks

OriginalPostID-230885

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  • Hi Arsh,

    Could you prove some more details on the process model in question -

    Is it part of a chained node flow?
    Does it have a timer configured?
    What is the average length of time between getting this error for some task before it then reappears? (You mentioned refreshing the page 4-6 times and singing back in, so it seems like the timeframe is in the span of a couple minutes?)
Reply
  • Hi Arsh,

    Could you prove some more details on the process model in question -

    Is it part of a chained node flow?
    Does it have a timer configured?
    What is the average length of time between getting this error for some task before it then reappears? (You mentioned refreshing the page 4-6 times and singing back in, so it seems like the timeframe is in the span of a couple minutes?)
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