Exception flows

tanmayareddyn241 over 8 years ago

We have an exception flow configured for a user input task. Exception flow is triggered using "Receive Message" event. This process is receiving message from another process in the application. When an exception flow is triggered that task is skipped and it goes to next task. Everything is working correctly, the only problem is notes that they are entering in the task are not getting saved in CDT. The CDT has no value. How can we avoid this?

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Mike Schmitt over 8 years ago +1
Certified Lead Developer

If a user has entered information (such as notes) in a task, but has not submitted the form, generally speaking such data will be lost if the task is skipped by exception / timer. As far as I know there…

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0 Mike Schmitt
Certified Lead Developer
over 8 years ago

If a user has entered information (such as notes) in a task, but has not submitted the form, generally speaking such data will be lost if the task is skipped by exception / timer. As far as I know there's no way of changing that, but you should be able to mitigate your issues by refining the process design. For instance, make sure that any time the user enters some data they intend to save, they press a button (for instance) which submits the form, saves the data to PV, and then chains back into the form again. I can't quite tell what your form is currently doing, so it's hard to comment in more detail without making blind guesses.
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0 Mike Schmitt
Certified Lead Developer
over 8 years ago

If a user has entered information (such as notes) in a task, but has not submitted the form, generally speaking such data will be lost if the task is skipped by exception / timer. As far as I know there's no way of changing that, but you should be able to mitigate your issues by refining the process design. For instance, make sure that any time the user enters some data they intend to save, they press a button (for instance) which submits the form, saves the data to PV, and then chains back into the form again. I can't quite tell what your form is currently doing, so it's hard to comment in more detail without making blind guesses.
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