Using escalations for daily task reminders

John Stretton over 7 years ago

I'd like to configure escalations on a task to send daily reminders to the owner as long as the task is still active. However, I'm struggling to understand why my configuration (screenshot attached) is not working as I expect it to. There isn't much documentation available about escalations; this is all I could find and I haven't found any answers on either of these pages:

forum.appian.com/.../Escalating_a_Task.html
forum.appian.com/.../Escalation_Timer.html

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0 John Stretton over 7 years ago

And here's how I configured the Escalations tab in the task node
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0 raghunandanj3904
Certified Senior Developer
over 7 years ago

@johns: instead of =time(8,0,0) can u try with just 8:00 AM
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0 raghunandanj3904
Certified Senior Developer
over 7 years ago

Also is there anything which you could find in alerts and/or server logs for this??
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0 John Stretton over 7 years ago

I don't know where to look in the server logs for evidence of these alerts.
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0 Rama Thummala
Certified Lead Developer
over 7 years ago

@johns
We can find the logs under
/logs
Here, When the application server encounters an unexpected error, a message describing the error is logged to application_server.log
We can use the below link as reference to check all the log files related to Appian

https://forum.appian.com/suite/help/16.3/Logging.html
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0 brianc over 7 years ago

@johns
Could you provide a screenshot of your Alert Configuration?
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0 John Stretton over 7 years ago

I need to change tp!owner to tp!assignees, don't I? Is it true that a task doesn't have an owner until it's accepted?
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0 John Stretton over 7 years ago

It's also worth noting that this node has multiple instances. Does this affect how I should configure the escalation?
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0 brianc over 7 years ago

Correct, a task does not have an owner until it is accepted. You can change it to tp!assignees. The multiple instances of the node should not impact how the escalations need to be configured.
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