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Task assignment email suppression
steveb
over 7 years ago
I have created a process model that allows a task and associated customer request to be reassigned from one user/group to another user. I’m trying to suppress the automatically generated task reassignment email as the process sends an email to the new user informing them they have been assigned the customer request with other relevant information.
I’m using the smart service, Reassign Task (Task Smart Services plugin) to reassign the task.
I’ve installed the Edit Cloud Alert Settings For User (Alert Utilities plugin) to try and suppress it, but without success although this could be due to a lack of documentation on how to use it and where in the process model it should be placed.
Can someone advise how to suppress the automatically generated email.
OriginalPostID-264882
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Mike Schmitt
Certified Lead Developer
over 7 years ago
What version of Appian are you on?
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abhinavg712
Certified Lead Developer
over 7 years ago
if needs to be suppressed at global level ( across all Process Models /tasks), use the below properties in custom.properties
server.conf.notifications.process_new_task_me_timing=never
server.conf.notifications.process_new_task_others_timing=never
server.conf.notifications.process_new_task_unassigned_timing=never
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steveb
over 7 years ago
We're using v16.3 (Cloud hosted)
Unfortunately switching off at the global level has it's own problems in that we have other processes that generate task emails that are required.
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harrys
over 7 years ago
@steveb, I think you're going to have to shut off the OOTB task emails at the global level, and send customized emails instead. We used the Disable New Task Email node, which lets you configure whether you want to enable/disable the email, and specify which user(s) should be enabled/disabled.
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Raj Yadla
over 7 years ago
Hi Steve ,From 16.3 you will be able to disable the default task email notifications by un-selecting the "The Notify task assignees of new task via email "on a per-task basis. And send out custom eamils to the user.
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steveb
over 7 years ago
I've tried the option of unticking the assignees of the new task, but the testing I've done indicates it only works on task nodes.
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