110120 - no subject - Since last week, ALL the process names A

jdegraaf over 10 years ago

Since last week, ALL the process names AND task names have started appearing as three question marks '???'.
this obviously makes it virtually impossible to search for certain processes and tasks.
At the same time, the search process model functionality is not working anymore either.
Has anyone experienced this behaviour before?
See screenshot for an example
...

Discussion posts and replies are publicly visible

Parents

0 Eduardo Fuentes
Appian Employee
over 10 years ago

Were you able to confirm whether a restart of the application server deleting the cache helped?

Another solution could be:

1. Stop both JBoss and Appian gracefully
2. Re-create analytics by deleting the content of the following directories (if you have more than 3 analytics please add them to the list)

\\server\\process\\analytics\\0000\\*.kdb
\\server\\process\\analytics\\0001\\*.kdb
\\server\\process\\analytics\\0002\\*.kdb

3. Start the environment
4. Wait for the CPU usage to go down to let Analytics finish recreating and populating report data.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel

Reply

0 Eduardo Fuentes
Appian Employee
over 10 years ago

Were you able to confirm whether a restart of the application server deleting the cache helped?

Another solution could be:

1. Stop both JBoss and Appian gracefully
2. Re-create analytics by deleting the content of the following directories (if you have more than 3 analytics please add them to the list)

\\server\\process\\analytics\\0000\\*.kdb
\\server\\process\\analytics\\0001\\*.kdb
\\server\\process\\analytics\\0002\\*.kdb

3. Start the environment
4. Wait for the CPU usage to go down to let Analytics finish recreating and populating report data.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel

Children

No Data