Not able to enable the RPA Agent

Certified Lead Developer

I am not able to enable the RPA agent from my system, I have followed all the instructions mentioned in appian documentation like JAVA_HOME setup, Certificates everything. One time it got enabled and and after that I am not able to enable it again so I have tried uninstall and install several times but no luck.

Please see the attached log

2025-04-09 09:25:19,418|INFO|com.novayre.jidoka.client.JidokaClient.parseArgs:447|Using the default reset after long connection fault value: 0|main|0|242/4,096|
2025-04-09 09:25:19,418|INFO|com.novayre.jidoka.client.JidokaClient.parseArgs:449|Using the default connection timeout value: 600|main|0|242/4,096|
2025-04-09 09:25:19,418|INFO|com.novayre.jidoka.client.JidokaClient.parseArgs:450|Using the default lock runnable value: true|main|0|242/4,096|
2025-04-09 09:25:19,418|WARN|com.novayre.jidoka.client.JidokaClient.readConfigurationFromPropertiesFile:652|An optional property has not been read: configuration.log.level|main|0|242/4,096|
2025-04-09 09:25:19,418|WARN|com.novayre.jidoka.client.JidokaClient.readConfigurationFromPropertiesFile:652|An optional property has not been read: connection.userAgent|main|0|242/4,096|
2025-04-09 09:25:19,501|INFO|com.novayre.jidoka.client.AuthManager.<init>:75|Hash file to use tmp-hashNotSet.tmp|main|83|241/4,096|
2025-04-09 09:25:23,777|INFO|com.novayre.jidoka.client.windows.WorkstationLockListening.run:116|Lock window sucessfully created|lock|4359|236/4,096|
2025-04-09 09:25:23,777|INFO|com.novayre.jidoka.client.windows.WorkstationLockListening.run:123|Lock window notification sucessfully registered|lock|4359|236/4,096|
2025-04-09 09:25:24,184|WARN|com.novayre.jidoka.client.ClientManager.clearCookies:1111|Cookies could not be cleared|main|4766|231/4,096|
2025-04-09 09:25:24,184|INFO|com.novayre.jidoka.client.JidokaClient.isHashInitialized:1320|Using robot key as authentication system since there is not any hash set as parameter.|main|4766|231/4,096|
2025-04-09 09:25:24,214|INFO|com.novayre.jidoka.client.JidokaClient.getInitialCommand:1269|[[10f02202-ffae-40e6-ad70-208c5069106c]] Robot key to be sent to console is 92F4ACFFDC...|main|4796|230/4,096|
2025-04-09 09:25:24,440|INFO|com.novayre.jidoka.client.ClientManager.communication:1506|Sent REQ_JK_ROBOT_KEY_AUTH (543)|main|5022|227/4,096|
2025-04-09 09:25:24,558|WARN|com.novayre.jidoka.client.ClientManager.internalSendCommand:1243|IOException sending command: REQ_JK_ROBOT_KEY_AUTH. Retrying...|main|5140|50/4,096|
java.net.SocketException: Connection reset
at java.base/sun.nio.ch.NioSocketImpl.implRead(NioSocketImpl.java:320)
at java.base/sun.nio.ch.NioSocketImpl.read(NioSocketImpl.java:347)
at java.base/sun.nio.ch.NioSocketImpl$1.read(NioSocketImpl.java:800)
at java.base/java.net.Socket$SocketInputStream.read(Socket.java:966)
at java.base/sun.security.ssl.SSLSocketInputRecord.read(SSLSocketInputRecord.java:478)
at java.base/sun.security.ssl.SSLSocketInputRecord.readHeader(SSLSocketInputRecord.java:472)
at java.base/sun.security.ssl.SSLSocketInputRecord.decode(SSLSocketInputRecord.java:160)
at java.base/sun.security.ssl.SSLTransport.decode(SSLTransport.java:111)
at java.base/sun.security.ssl.SSLSocketImpl.decode(SSLSocketImpl.java:1500)
at java.base/sun.security.ssl.SSLSocketImpl.readHandshakeRecord(SSLSocketImpl.java:1415)
at java.base/sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:450)
at java.base/sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:421)
at java.base/sun.net.www.protocol.https.HttpsClient.afterConnect(HttpsClient.java:578)

Please guide me how can i resolve this.

Thanks in advance

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