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venkyu4136
April 9, 2025
Question

Not able to enable the RPA Agent

  • April 9, 2025
  • 4 replies
  • 0 views

I am not able to enable the RPA agent from my system, I have followed all the instructions mentioned in appian documentation like JAVA_HOME setup, Certificates everything. One time it got enabled and and after that I am not able to enable it again so I have tried uninstall and install several times but no luck.

Please see the attached log

2025-04-09 09:25:19,418|INFO|com.novayre.jidoka.client.JidokaClient.parseArgs:447|Using the default reset after long connection fault value: 0|main|0|242/4,096|
2025-04-09 09:25:19,418|INFO|com.novayre.jidoka.client.JidokaClient.parseArgs:449|Using the default connection timeout value: 600|main|0|242/4,096|
2025-04-09 09:25:19,418|INFO|com.novayre.jidoka.client.JidokaClient.parseArgs:450|Using the default lock runnable value: true|main|0|242/4,096|
2025-04-09 09:25:19,418|WARN|com.novayre.jidoka.client.JidokaClient.readConfigurationFromPropertiesFile:652|An optional property has not been read: configuration.log.level|main|0|242/4,096|
2025-04-09 09:25:19,418|WARN|com.novayre.jidoka.client.JidokaClient.readConfigurationFromPropertiesFile:652|An optional property has not been read: connection.userAgent|main|0|242/4,096|
2025-04-09 09:25:19,501|INFO|com.novayre.jidoka.client.AuthManager.<init>:75|Hash file to use tmp-hashNotSet.tmp|main|83|241/4,096|
2025-04-09 09:25:23,777|INFO|com.novayre.jidoka.client.windows.WorkstationLockListening.run:116|Lock window sucessfully created|lock|4359|236/4,096|
2025-04-09 09:25:23,777|INFO|com.novayre.jidoka.client.windows.WorkstationLockListening.run:123|Lock window notification sucessfully registered|lock|4359|236/4,096|
2025-04-09 09:25:24,184|WARN|com.novayre.jidoka.client.ClientManager.clearCookies:1111|Cookies could not be cleared|main|4766|231/4,096|
2025-04-09 09:25:24,184|INFO|com.novayre.jidoka.client.JidokaClient.isHashInitialized:1320|Using robot key as authentication system since there is not any hash set as parameter.|main|4766|231/4,096|
2025-04-09 09:25:24,214|INFO|com.novayre.jidoka.client.JidokaClient.getInitialCommand:1269|[[10f02202-ffae-40e6-ad70-208c5069106c]] Robot key to be sent to console is 92F4ACFFDC...|main|4796|230/4,096|
2025-04-09 09:25:24,440|INFO|com.novayre.jidoka.client.ClientManager.communication:1506|Sent REQ_JK_ROBOT_KEY_AUTH (543)|main|5022|227/4,096|
2025-04-09 09:25:24,558|WARN|com.novayre.jidoka.client.ClientManager.internalSendCommand:1243|IOException sending command: REQ_JK_ROBOT_KEY_AUTH. Retrying...|main|5140|50/4,096|
java.net.SocketException: Connection reset
at java.base/sun.nio.ch.NioSocketImpl.implRead(NioSocketImpl.java:320)
at java.base/sun.nio.ch.NioSocketImpl.read(NioSocketImpl.java:347)
at java.base/sun.nio.ch.NioSocketImpl$1.read(NioSocketImpl.java:800)
at java.base/java.net.Socket$SocketInputStream.read(Socket.java:966)
at java.base/sun.security.ssl.SSLSocketInputRecord.read(SSLSocketInputRecord.java:478)
at java.base/sun.security.ssl.SSLSocketInputRecord.readHeader(SSLSocketInputRecord.java:472)
at java.base/sun.security.ssl.SSLSocketInputRecord.decode(SSLSocketInputRecord.java:160)
at java.base/sun.security.ssl.SSLTransport.decode(SSLTransport.java:111)
at java.base/sun.security.ssl.SSLSocketImpl.decode(SSLSocketImpl.java:1500)
at java.base/sun.security.ssl.SSLSocketImpl.readHandshakeRecord(SSLSocketImpl.java:1415)
at java.base/sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:450)
at java.base/sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:421)
at java.base/sun.net.www.protocol.https.HttpsClient.afterConnect(HttpsClient.java:578)

Please guide me how can i resolve this.

Thanks in advance

4 replies

srmm0001
srmm0001
April 12, 2025

Steps to Reinstall and Reconnect Appian RPA Agent:

Step 1: Uninstall the existing Appian RPA Agent from your system.

Step 2: Go to the following folder and delete it:
C:\Users\mike\AppData\Local\AppianRPA

If the folder doesn’t delete, just restart your system and try again.

Step 3: Delete any previously downloaded agent installation files from your Downloads folder.

Step 4: Open the Appian RPA Operational Console.

  • If a robot is already created, click on its name.

  • If not, create a new robot.

Step 5: On the robot page, click "Manage Connections".

Step 6: Click "Download Installer" and extract the zip file.

Step 7: Run the installer.

Do not check the box for “Enable auto sign in.”

Step 8: After installation is complete, wait for 2 minutes.

  • The robot icon should appear in your system tray automatically.

Step 9: If the icon does not appear, manually start the agent by:

  • Going to: C:\Users\mike\AppData\Local\AppianRPA

  • Double-click the AppianAgent.exe file-------if still your facing problem , send screenshot

V
venkyu4136Author
April 14, 2025

Thank you Srinivas, I have followed the same for couple of times but same issue. Is it issue with Java version? currently I am using java 18.

V
vyshnavin653512
April 14, 2025

Hi [mention:59914399cb9c425d812a48b4c232d982:e9ed411860ed4f2ba0265705b8793d05] 

The agent will require the use of Java 17

you can find more about system requirements in here : https://docs.appian.com/suite/help/25.1/System_Requirements.html#

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