Generate Case Number

Hello Guys,

I would like to change my rule for generating of case number.

At this moment I'm using something like this 

"APP" &
text(now(),"yy") &
text(now(),"mm") &
text(now(),"dd")
&
"-" &
ri!request.id,

where id is id of my case in DB. This number for example is "APP-191004-10".  

I would like to change this rule for having "id" reseting every day. What i mean is for example users create 100 case this day so we start APP-191004-1 and the last number for today would be APP-191004-100. On the next day this number starts from 1 APP-191005-1. Can you help me with remaking this rule

Thanks 

Dawid :)

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Parents Reply
  • To add, for retaining scalability when resetting the constant I would recommend utilizing the Increment Constant node with a negative value (the negative value of the constant) to reset to 0, then perform the increment to get the first value (1) for the day, and no versions will be logged, vs using the Update Constant node to reset which would log a version each day. 

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