requesting for logic

Question

How can we assign cases to the users in round robin method. Could anyone of you Please suggest the Logic/Code Thanks in Advance

Mathieu Drouin · Accepted Answer

You could just store the last assignee in a table or retrieve it via a query or task report and calculate the next assignee by finding the person in the group after the last assignee.

harishv · Answer

On top of this suggestion i have a qn. actually as of Now i have created the seperate grp for this users . by using the getdistinctusers() i'm getting the users list. if i approached ur suggestion than how can i store in constant or db. Because we are going to onboard the users in group.

Harshit Bumb (Appyzie) · Answer

For that, you can create a list of users in a constant or a table or somewhere and can store the active index somewhere. That way, you can always use that index and keep incrementing it. Once the value of it reaches to the count of total users, then set it back to 1

requesting for logic

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