I am testing the new version of appian and the AI elements, specifically when I create an extraction model for an invoice, the document appears like this and I cannot map the data correctly. Does anyone know why?
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I see a similar behaviour for some of the characters visible as boxes only. I suggest to open a support case.
Peter Lewis, do have any ideas?
The strange thing is that I have created 3 types of documents and two of them appear with this error, but a third type does show it correctly. All 3 types are in pdf, I don't see anything different between them.
Agreed with Stefan, I'd suggest opening a support case
Are you opening the reconciliation task via Tempo/Sites or within the monitoring view of a process model? We have seen this issue before when opening via monitoring view of a process model. I recommend adding those details in the support case, and also trying to open the task via Tempo/Sites.
That's interesting. Need to check this for my tests.
Actually in tempo if the document is seen correctly but if I open it from the process this error appears. Does it occur to you why?
After talking with appian, they tell me that the error will be corrected in version 22.4