Hello team,
I would like to ask you for an advice. In my tool there is one User Input Task which is assigned to a group "Processors". The users of this group accept the task and complete it. I set up an "Escalation" to reassign the task back to queue if some of the processors forget to complete it.
My problem is that in some cases, I cant really explain why, the task is not released and its owner remains still the user who accept it. So I created a flow for business administrators who can reassign a task to somebody else from the pool using the "Reassign Task" smart service in Process model. But even if we select the "ICH Processors" as a group to assign the task back, the owner of the task will not change and the task will be not available to accept it. Any advice please on how to resolve this? How to change the owner correctly? Thanks
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If the current assignee is a member of the group you are assigning it to, I suppose it's possible that it thinks it's doing what you are asking it to.
Have you tried reassigning it to a DIFFERENT group, and then assigning it back again?