Hi All,
When trying to filter using a dropdown, getting below error:
Do not see any error in the backend, data store is published successfullyalso there are less than <10 records in the database so dont think of performance issue. please advise in which logs can I check this error to debug:
Expression evaluation error [evaluation ID = abc7a:61357] in rule 'rmo_rule_getticketqueueview' (called by rule 'rmo_frm_ticketqueue') : An error occurred while retrieving the data. Details: Unexpected error executing query (type: [RMOVWticketQueueDT29056], query: [queryentity expression], order by: [[Sort[implementerStatusPriority asc], Sort[isSameDayImplReq desc], Sort[cutOffTime asc], Sort[urgency desc], Sort[ticketTypePriority asc], Sort[slaDateTime asc], Sort[ticketId asc]]], filters:[((status in TypedValue[it=103,v={RS20}]) AND (isWithdrawn is null) AND ((isGLConfirmed is null) OR (isGLConfirmed = TypedValue[it=1,v=1])) AND ((isConfidential = TypedValue[it=1,v=0]) OR ((isConfidential = TypedValue[it=1,v=1]) AND (submittedBy = TypedValue[it=4,v=manakumar])) OR ((isConfidential = TypedValue[it=1,v=1]) AND (roleAssigned = TypedValue[it=3,v=ET27])) OR ((isConfidential = TypedValue[it=1,v=1]) AND (submittedBy = TypedValue[it=4,v=manakumar]) AND ((roleAssigned = TypedValue[it=3,v=ET25]) OR (parentRoleAssigned = TypedValue[it=3,v=ET25])))))])
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Hi manam this error due timeout while retrieving the data from database, if you are trying retrieve the data from database view, remove some of the unused joins in the view and also add indexes for the columns. Using indexes will improve the performance of view while retrieving the data