toHtml() function not converting apostrophes into special character format, messing up the format of our HTML formatting

Question

Hi, 
 
 I am currently receiving an error when trying to convert free text from a paragraph into an html, simply because the single apostrophe (') does not convert to a special character when trying to create html formats used to create a microsoft document and convert it to pdf. The document either shows the escape character of &#39; or we receive an exception error in the process model. I am using the smart service Configure DocX From Dynamic Template. I have been using the toHtml() function to convert all text into html format, but only receive this error for sing apostrophes. Any help would be useful. Thank you.

Mike Schmitt · Answer

Is it not possible to sanitize user input text at generation time? I'm unfamiliar with the issue caused by apostrophes and toHtml(), however I have extensive experience doing manual workarounds to deal with other special characters (particularly ampersands and gt/lt signs) given their propensity to mess up Word Docx files when passed into the older Word from Template node. 
 Do you happen to have a sample starting / resulting text (and perhaps also "desired result text") that's causing you these issues? Otherwise I'm finding myself a little unclear on what exactly you're up against.