Hello All,
Is there a way to pass system message to Appian Records chat to set the tone to the interactions? To be more specific, I want to display a value as chat response that is dependent on a column of the record type instead of displaying the exact value from the column. I am able to achieve it using prompts, but I cannot expect users to write this prompt every time they interact with the bot.
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Hi! We suggest you use our new additionalInstructions parameter, released in 24.2, that should enable you to accomplish this: https://docs.appian.com/suite/help/24.2/Appian_Release_Notes.html#fine-tune-records-chat-responses-for-your-exact-purpose