Could you please tomcat-stdout.log please? do you see any error in that log?

Thanks for the response. I cannot access the tomcat-stdout.log file because I am performing this task in Appian Designer, and I do not have access to Appian Cloud.

Can't you see System logs link in the application list in the Upper rigth corner of Designer?

We would need more detail to be able to say anything, beyond wild guesses and speculations.

No, I can't find it. This is my Navigation button dropdown:  

I understand. Please let me know what specific details you require,and I'll be happy to provide them.

Seems like you are not using Appian Community Edition. Correct?

We need to see and understand what you are doing. And good start could be this: appian.rocks/.../

While working on the Automate Your Business Tasks with AI Skills course, I encountered an issue in the process model during the reconciliation step of the Acme Doc Classification and Extraction Model. When viewing a form, I receive an error and am unable to proceed.

I would like to continue with the reconciliation process as per the course instructions. The desired output should be:

The steps I've already taken to resolve the issue are:

• Cleared the browser cache
• Tried on a different browser
• Re-checked if the PDF is valid.

I am working in the following environment: https://us.appian.community/suite/design

Any guidance or suggestions would be greatly appreciated.

Thank you!

While working on the Automate Your Business Tasks with AI Skills course, I encountered an issue in the process model during the reconciliation step of the Acme Doc Classification and Extraction Model. When viewing a form, I receive an error and am unable to proceed. I would like to continue with the reconciliation process as per the course instructions.

This is not a browser or browser cache issue. Did you validate that the reconcile smart service is configured correctly?