Unexpected Responses from Record Chat

Hi Community,

I am encountering a strange issue with Record Chat. Occasionally, I receive unintended or unusual responses. The behavior is inconsistent—sometimes it occurs after a few messages, other times after just one or two, and occasionally even with the very first message.

I’m unsure whether this is a bug or a configuration issue. One example, shown in the attached image, is that the conversation output includes entries formatted as 'H:' and 'A:', resembling a question and answer dialogue, which I did not configure or expect. My setup appears straightforward: I’m using fields from both the primary record and the required related record fields, passing the correct identifier. I also attempted to adjust the behavior using the additionalInstructions parameter, but this did not resolve the issue.

Has anyone else experienced this problem or have any insights into what might be causing it?

Thank you in advance!