I have a three variable rule that's behaving inconsistently. When I test the

davidj578 over 9 years ago

I have a three variable rule that's behaving inconsistently. When I test the rule on its own it works fine. When I test the rule with a CDT in a test process model it works fine. When I test the rule in my Production Process Model it works (value, value, value) but fails when we pass it (null, null, value). Does anyone have any suggestions about how to troubleshoot this issue or an explanation as to why it is happening?

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0 Eliot Gerson
Appian Employee
over 9 years ago

When a process model fails, an alert is typically generated. If you go to /designer and click on "Alerts", you should see an alert for the process with a more detailed explanation of where it failed.

There will also likely be an error message in the application-server.log file that will contain even more information.
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0 davidj578 over 9 years ago

Hi Eliot - thanks for responding so quickly. Unfortunately the rule/process does not error out. It just doesn't return the value we expect it to. When we test it we get what we expect. In Production we get {}... null.
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0 Eliot Gerson
Appian Employee
over 9 years ago

Ah, I see. I'll reach out to you separately.
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0 narasimhaadityac
A Score Level 2
over 9 years ago

Hi David, one possibility could be the variables you are looking for validating them might be updated after the node is passed, can you verify by going into the process nodes, and the variable values updated order so that you can be sure, if the values you are testing outside the process model and the values when actually the node is executing are matching?
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