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We experienced some odd behavior in our production environment today. About 30%
bruceh
over 10 years ago
We experienced some odd behavior in our production environment today. About 30% of the users had trouble 'accepting' tasks. A blank page would display with "accept task", Logging out of the application seemed to resolve the issue but since this happened before I wonder if there is an underlying error.
I found this 404 error on the app server log:
2013-08-20 20:36:02,691 [http-0.0.0.0-8080-9] ERROR com.appiancorp.ap2.PortalResponse - Error: 404
Message: /suite/portal/img/skins/default/logo.gif
2013-08-20 20:36:02,698 [http-0.0.0.0-8080-1] ERROR com.appiancorp.km.actions.GetDocumentAction - The
file for the Document could not be found on the server. (id=298, path=d:/appian/_admin/accdocs1\\0\\-1.)
Any advise would be great. Thanks. ...
OriginalPostID-78153
OriginalPostID-78153
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Sathya Srinivasan
Appian Employee
over 10 years ago
can you ensure all your engines are running properly (run checkengine.sh/bat under /server/_scripts/diagnostics directory.
Also worth finding out if your servers resources are not maxed out OR any other services (such as anti-virus) is not locking the kdb's etc.,
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Sathya Srinivasan
Appian Employee
over 10 years ago
can you ensure all your engines are running properly (run checkengine.sh/bat under /server/_scripts/diagnostics directory.
Also worth finding out if your servers resources are not maxed out OR any other services (such as anti-virus) is not locking the kdb's etc.,
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