prepopulating user information in a service desk capacity

Certified Associate Developer

Hello Appian Community,

so I have a service desk application where my users can submit tickets for problems found and features that they want added.

in this application I have an update case option where I would like to be able to access the Appian User's information shown in yellow here

and prepopulate these fields when the user updates the primary POC,

I can access the current users info,

should I as an admin be able to reassign someone?  

if so how can I access that information?

thanks,

Kevin

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